Privacy policy

At Shazicare, we aim to deliver your favorite skincare products to you as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we process, handle, and deliver your orders.

1. Order Processing Time

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day.
• Once your order has been processed, you will receive a confirmation message or email with your order details.

2. Shipping Timeframes

Our delivery timelines may vary depending on your location:
• Within Pakistan: 2 to 5 business days
• Remote Areas: 5 to 7 business days
Note: Delivery times are estimates and may be affected by courier delays, weather conditions, or unexpected circumstances beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you confirm your order .
• From time to time, Shazicare may offer free shipping promotions, which will be clearly communicated on our website or social media channels.

4. Order Tracking

• Once your order has been shipped, you will receive a tracking number or confirmation message via WhatsApp, email, or SMS.
• You can track your order status using the tracking details provided.

5. Delivery Guidelines

• Please ensure that the shipping address and contact information you provide are accurate and complete.
• Shazicare is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
• If the delivery attempt fails due to incorrect information, you may need to pay additional shipping charges for resending the order .

6. Damaged or Missing Items

• If your order arrives damaged, defective, or incomplete, please contact us within 24 hours of delivery.
• To report an issue, email us at shazicare@shazicare.com or WhatsApp us at +92 3708417212 / +92 3379693590

with:

• Your order number

• Clear images of the product and packaging

Our team will investigate and arrange a replacement, exchange, or refund according to our Return & Refund Policy.

7. Delayed Deliveries

While we strive to deliver on time, certain circumstances may cause delays, such as:
• Courier company issues
• Extreme weather conditions
• Public holidays or unforeseen disruptions
Shazicare is not liable for delays caused by third-party logistics partners or circumstances beyond our control.

8. Contact Us
If you have any questions or concerns regarding shipping, please contact our support team:
• Email: shazicare@shazicare.com
• WhatsApp: +92 3708417212 / +92 3379693590
• Website: www.shazicare.com

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