Return & Refund Policy
At ShaziCare, we strive to ensure our customers’ complete satisfaction. If you are not fully pleased with the products you received, please let us know. We offer a 15-days return and refund policy, which means you have 15 days after receiving your order to request a return.
*Please note that used or opened products cannot be returned or refunded under any circumstances
Return & Refund Policy
ShaziCare will gladly return or refund any product if it is found to be damaged or defective,
under the following conditions:
• The product must be in its original condition.
• The product must be unopened and unused.
• The product must be sent back within 15 days of receiving it.
• Proof of purchase and receipt are required to claim the refund.
How Do I Return a Product?
To return a damaged or faulty product, please follow these steps:
1. Take clear images of the damaged or faulty product.
2. for return.
3. Email us at shazicare@shazicare.com with complete details and your request
Send the product back to us in its original sealed packaging at the address
provided by our team.
How Do I Get Refunded?
Once we receive and inspect your returned product, we will notify you regarding the approval or
rejection of your refund.
If approved, the refund will be processed automatically based on the refund method agreed
upon with you.
Exchange Policy
ShaziCare will exchange any product if the wrong item was delivered instead of your original
order, under the following conditions:
• The product must be in its original condition.
• The product must be unopened and unused.
• The product must be returned within 15 days.
Fastest Exchange Method:
The quickest way to get the product you want is to return the item you have, and once the return
is accepted, place a new order separately
How Do I Exchange a Product?
To exchange a product, please follow these steps:
1. Email us at shazicare@shazicare.com with your complete exchange request.
2. Provide full details of the products you ordered along with your order number.
3. Share the details of the product you received.
4. Send the product back to us in its original sealed packaging at the address provided by our team
Non-Returnable Products
Please note that the following items cannot be returned or refunded:
• Products that are used or opened.
• Products where the shipping box is damaged by the customer.
• Items purchased during sales or promotional offers.
Order Cancellation
If you want to cancel your order, you must inform us within 24 hours of placing it.
Order cancellations depend on whether your order has been dispatched or not.
For cancellation requests:
WhatsApp: +92 3708417212, +92 3379693590
If your order has already been dispatched, unfortunately, we cannot cancel it
Get in Touch
Address: Office No 303, Third Floor, Iqbal Marwat Plaza, Block 1, Clifton, Karachi, Pakistan.
Contact: +92 337 9693590,
+92 323 2688059
Email: shazicare@shazicare.com
Quick links
© 2025, ShaziCare Cosmetics
